Who are we?
Reinos de Taifas is a company that distributes Extra Virgin Olive Oils in the European Union. Reinos de Taifas aim to promote a healthy lifestyle by encouraging a balanced diet and healthy lifestyle. Reinos de Taifas sells a healthy and tasty product that can help to achieve these targets.
Reinos de Taifas contact information:
6 Archibald Road
Exeter, EX1 1SA
Data Protection Officer: Juan Antonio Fuentes Agudo
We are also available on social media channels:
What personal data we collect and why we collect it?
We collect personal data, such as name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies, IP, screen size, browser, operative system, etc.
Depending on your interaction with our website we will collect only the essential information we need to provide our services offering you the best user experience.
When you visit our website, we will collect some information about how you interact with the different pages and elements in them. We do this to improve the site and make it more appealing to our customers.
If you buy from us we will need also more personal data, related to the payment and the shipping of the products.
We will ask you for your contact details, like email and phone number. We do so to be able to contact you during the delivery process. We may also contact you after to confirm that the product and the shopping experience met your expectations.
Who does this store share my data with?
To provide our services we rely on third-party services that help us with different stages of the shopping process. Here you have a list of all the third-party applications we use at our site and may collect personal data from visitors.
Google Analytics: We use it to get information about the visitors and how they interact with the site.
Hotjar: We use it to get information about the visitors and how they interact with the site.
Tawk.to: Is the webchat we have to communicate with customers.
WPML: Allow us to translate the web into different languages.
Akismet: Prevents the web to be attacked by spam.
CleanTalk: Prevents the web to be attacked by spam.
Nextend Social Login: Allows customers to log in quicker using their social accounts.
Woocommerce: Is the software of our online shop, all the WordPress shops use it.
Stripe: We use it to be able to get payments by credit/debit card from our customers.
Paypal: We use it to accept payments using PayPal.
MyWarehouse: Is the warehouse where we store our products. They dispatch the orders.
MailChimp: Is the mailing software we use to send newsletters.
Trustpilot: Is where we keep the reviews of our customers.
How long does this store keep my data?
We will keep your user details for as long as the commercial relationship is going. We won’t delete any personal data unless the customers request it.
We will retain records for several reasons, including if a charge is disputed by a customer, for tax audition, or for other legal concerns. While laws like the GDPR have “right to erasure,” we will not erase records that we need for these aspects of our business.
Personal data retention periods for:
Inactive accounts: 3 months
Pending orders: 15 days
Failed orders: 15 days
Cancelled orders: 15 days
Completed orders: 24 months
How can I access, update, or delete the collected data?
You can edit your personal information under My Account. If you need to:
Get a copy of your data
Update your data
Delete your data
You can contact us by email to: