Who are we?

Reinos de Taifas is a company that distributes Extra Virgin Olive Oils in the European Union. We aim to promote a healthy lifestyle by encouraging a balanced diet and healthy lifestyle. Reinos de Taifas sell a healthy and tasty product that can help to achieve these targets.

Contact information:

6 Archibald Road
Exeter, EX1 1SA
info@reinosdetaifas.com
https://reinosdetaifas.com

Data Protection Officer: Juan Antonio Fuentes Agudo

You can find us on social media channels:

Personal data

 

What personal data we collect and why we collect it?

The personal data that we collect, such as name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies, IP, screen size, browser, operative system, etc.

Depending on your interaction with our website we will collect only the essential information we need to provide our services offering you the best user experience.

When you visit our website, we will collect some information about how you interact with the different pages and elements in them. We do this to improve the site and make it more appealing to our customers.

If you buy from us, we will also need more personal data, related to the payment and the shipping of the products. Additionally for your contact details, like email and phone number. We do so to be able to contact you during the delivery process. We may also contact you after to confirm that the product and the shopping experience met your expectations.

Does Reinos de Taifas online shop share my data?

To provide our services, we rely on third-party services that help us with different stages of the shopping process. Here you have a list of all the third-party applications we use at our site and may collect personal data from visitors.

Google Analytics and Hotjar: they get information about the visitors and how they interact with the site.

ManyChat: the webchat we use to chat with visitors on Facebook Messenger.

WPML: translate the web into different languages.

Akismet and CleanTalk: protect the web from spam attacks.

Nextend Social Login: allows customers to log in quicker using their social accounts.

Woocommerce: software of our online shop, all the WordPress shops use it.

Facebook for WooCommerce: plugin that connects our Woocommerce shop to Facebook.

Stripe: to get payments by credit/debit card from our customers.

Paypal: to accept payments using PayPal.

MyWarehouse: the warehouse where we store our products. They dispatch the orders.

MailChimp: mailing software we use to send newsletters.

Trustpilot: where we keep the reviews of our customers.

How long does this store keep my data?

We will keep your user details for as long as the commercial relationship is going. We won’t delete any personal data unless the customers request it.

We retain personal data records for several reasons, including if a charge is disputed by a customer, for tax audition, or for other legal concerns. While laws like the GDPR have “right to erasure,” we do not need to erase records that we need for these aspects of our business.

Personal data retention periods for:

Inactive accounts:                          3 months
Pending and failed orders:            15 days
Cancelled orders:                            15 days
Completed orders:                          24 months

How can I access, update, or delete the collected data?

To edit your personal information you can go to My Account.

If you need to:

Get a copy, update or delete your data

Please contact us by email to:

info@reinosdetaifas.com

Consent

 

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@reinosdetaifas.com.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

WOOCOMMERCE

Your data is stored in WordPress/Woocommerce data storage, databases and the general WordPress application. We store your information on a secure server behind a firewall.

For more insight, you may also want to read our server Privacy Statement.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies concerning the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your personal information.

In particular, remember that certain providers may be located in or have facilities that are located within a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada, and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% safe, we follow all PCI-DSS requirements and implement additional accepted industry standards.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your country or region of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or just want more information contact our Privacy Compliance Officer at info@reinosdetaifas.com.