Effective Date: [30/03/2015]

Reinos de Taifas is committed to protecting your personal information and respecting your privacy. This Privacy & Cookies Policy explains how we collect, use, store, and share your data when you visit or purchase from our website.

 

Who We Are

Reinos de Taifas sells and distributes monovarietal extra virgin olive oils from Spain to customers across the United Kingdom and the European Union.

Company Information:

  • Reinos de Taifas Europa SLU
    Apartado de Correos nº 4 14080 Córdoba
  • Reinos de Taifas Ltd
    Kemp House, 152–160 City Road, London EC1V 2NX, United Kingdom
  • Email:info@reinosdetaifas.com
  • Website:https://reinosdetaifas.com
  • Data Protection Officer:Juan Antonio Fuentes Agudo

 

What Personal Data Do We Collect?

We collect only the data necessary to deliver our services and improve your shopping experience.

Types of data we collect include:

  • Identity & Contact Data: Name, email, phone number, shipping and billing addresses.
  • Transactional Data: Purchase history, payment information (via Stripe or PayPal).
  • Technical Data: IP address, browser type, screen resolution, device type, and operating system.
  • Usage Data: Interactions with our website, page visits, clicks.
  • Marketing Preferences: If you subscribe to our newsletter or promotional emails.

How We Use Your Data

We use your data to:

  • Process and deliver orders
  • Provide customer support
  • Improve and optimise our website
  • Send updates or marketing (with consent)
  • Comply with legal obligations

Sharing Your Data

We share your data with trusted third-party services that help us operate our business:

  • Google Analytics / Hotjar: Track and analyse website usage.
  • Cloudflare: Ensure website security and speed.
  • WooCommerce: Manage our online shop.
  • Stripe / PayPal: Process payments.
  • Mailchimp / Klaviyo: Send email newsletters.
  • DPD / TNT: Deliver orders in the EU.
  • The Distro UK: Fulfilment partner for UK shipments.
  • Agrofuri S.A.: Our exclusive supplier (also fulfils EU shipments).
  • Trustpilot: Collect customer reviews.

 

Data Retention

We retain personal data only as long as necessary:

  • Inactive accounts: 3 months
  • Pending/Failed orders: 15 days
  • Cancelled orders: 15 days
  • Completed orders: 24 months

We may retain data longer if required for legal or financial reasons.

 

Your Rights

Under data protection laws (including GDPR), you have the right to:

  • Access your data
  • Correct your data
  • Request deletion of your data
  • Withdraw consent at any time

To exercise these rights, please email us at info@reinosdetaifas.com.

Consent

When you place an order or submit personal information, you consent to our collecting and using it for that specific purpose. We will ask for your explicit consent before using your data for marketing.

You may withdraw your consent at any time by contacting us at info@reinosdetaifas.com.

Cookies

Like most websites, we use cookies to improve your experience.

 

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help remember your preferences and activity.

 

How We Use Cookies:

  • Remember display settings
  • Monitor usage via analytics tools
  • Manage your session
  • Provide live chat support

 

Third-Party Cookies:

  • Google Analytics / Hotjar
  • WooCommerce
  • Mailchimp / Klaviyo
  • WPML(for language translations)
  • Facebook for WooCommerce
  • Akismet / CleanTalk(anti-spam)
  • Cloudflare
  • Trustpilot

You can manage or delete cookies in your browser settings.

 

Security

We take appropriate security measures to protect your data. Payment information is encrypted using SSL and stored securely. While no method is 100% secure, we follow industry best practices.

 

Age of Consent

By using our site, you confirm you are at least the age of majority in your country or have given us consent to allow your minor dependents to use our site.

 

Changes to This Policy

We reserve the right to update this policy. Any changes will be posted on this page with the updated date. Continued use of our website means you accept any changes.

 

Contact

If you have questions about this policy or want to access, modify, or delete your data, contact:

Email: info@reinosdetaifas.com
Data Protection Officer: Juan Antonio Fuentes Agudo

We do not—and will not—use analytics tools to collect or track personally identifiable information. Our web analytics providers, such as Google Analytics and Hotjar, do not associate your IP address with any other data they hold. Neither Reinos de Taifas nor these providers link or attempt to link an IP address to the identity of any user. We will never associate usage data with personal information unless you voluntarily submit that information through our site.