{"id":20856,"date":"2022-04-03T18:26:57","date_gmt":"2022-04-03T17:26:57","guid":{"rendered":"https:\/\/reinosdetaifas.es\/?page_id=20856"},"modified":"2025-01-30T19:48:41","modified_gmt":"2025-01-30T18:48:41","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/reinosdetaifas.com\/eu\/terms-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\n\n  <div class=\"banner has-hover\" id=\"banner-1619555028\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n                                                \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-517114611\" class=\"text-box banner-layer x50 md-x50 lg-x50 y80 md-y75 lg-y75 res-text\">\n                                <div class=\"text-box-content text \">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<h1 style=\"text-align: center;\">Terms and conditions<\/h1>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-517114611 {\n  width: 66%;\n}\n#text-box-517114611 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1619555028 {\n  padding-top: 350px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n  <\/div>\n\n\n\n\t<section class=\"section\" id=\"section_609507100\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-174845089\">\n\n\n\t<div id=\"col-328811312\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 class=\"p1\"><span class=\"s1\">Shipping Policy<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p class=\"p1\" style=\"text-align: justify;\"><span class=\"s1\">(For orders placed online at&nbsp;<strong>ReinosdeTaifas.es<\/strong> for shipment within the European Union).<\/span><\/p>\n<p class=\"p1\" style=\"text-align: justify;\">We offer free shipping over a certain threshold. If the&nbsp;order&nbsp;is under this amount shipping charges will be applied. You&#8217;ll find the minimum order amount in the&nbsp;online shop&nbsp;and also when you go to check out.<\/p>\n<p class=\"p1\" style=\"text-align: justify;\"><span class=\"s1\">We dispatch orders within two working days under normal circumstances. Although we aim to deliver your products as soon as possible, we are not able to provide an exact date or time for the goods to arrive at you. Once your order is ready to be delivered, you will be notified with an estimated delivery time by email.<\/span><\/p>\n<p class=\"p1\" style=\"text-align: justify;\"><span class=\"s1\">There is a limit of max 25 litres per parcel. If you want to buy more than 25 litres, please contact us at&nbsp;<\/span><span class=\"s1\"><strong>info@reinosdetaifas.com<\/strong>.<\/span><\/p>\n<p class=\"p1\" style=\"text-align: justify;\"><span class=\"s1\">If you are not at home when the courier tries to deliver, they will give you instructions on how to proceed. We are not responsible for any extra charges that you may incur for not being at home on the day of the delivery (e.g.transport expenses to the courier warehouse to collect the parcel).<\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_609507100 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  min-height: 300px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_701505980\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-767887659\">\n\n\n\t<div id=\"col-1650902587\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>Refund Policy<\/h2>\n<p>&nbsp;<\/p>\n<p class=\"p1\" style=\"text-align: justify;\"><span class=\"s1\">Our refund policy lasts 28 days. If 28 days have elapsed since your purchase, unfortunately, we can\u2019t offer you a refund or exchange.<\/span><\/p>\n<p class=\"p1\" style=\"text-align: justify;\"><span class=\"s1\">For&nbsp;your products to be eligible for a return, they must be unused and in the same condition that you received it. It must also be in the original packaging.<\/span><\/p>\n<p class=\"p1\" style=\"text-align: justify;\"><span class=\"s1\">To complete your return, we require a receipt or proof of purchase.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li class=\"p1\">\n<h3><strong><span class=\"s1\">Refunds (if applicable)<\/span><\/strong><\/h3>\n<\/li>\n<\/ul>\n<p class=\"p1\" style=\"text-align: justify;\">Once your return is received, we will inspect it. We will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.<\/p>\n<p class=\"p1\" style=\"text-align: justify;\"><span class=\"s1\">If you are approved, then your refund will be processed. Credit will automatically apply to your credit card or original method of payment, within several days.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li class=\"p1\">\n<h3><strong><span class=\"s1\">Late or missing refunds (if applicable)<\/span><\/strong><\/h3>\n<\/li>\n<\/ul>\n<p class=\"p1\" style=\"text-align: justify;\">If you haven\u2019t received a refund yet, please first recheck your bank account.<\/p>\n<p class=\"p1\" style=\"text-align: justify;\">Then contact your credit card company, it may take some time before posting your refund.<\/p>\n<p class=\"p1\" style=\"text-align: justify;\">Next, contact your bank. There is often some processing time before&nbsp;posting your refund.<\/p>\n<p class=\"p1\" style=\"text-align: justify;\"><span class=\"s1\">If you\u2019ve done all of this and you still have not received your refund, please contact us at info@reinosdetaifas.com.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li class=\"p1\">\n<h3><strong><span class=\"s1\">Sale items (if applicable)<\/span><\/strong><\/h3>\n<\/li>\n<\/ul>\n<p class=\"p1\" style=\"text-align: justify;\"><span class=\"s1\">We only refund regular priced items. Unfortunately, we can not&nbsp;refund sale items.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li class=\"p1\">\n<h3><strong><span class=\"s1\">Exchanges (if&nbsp;applicable)<\/span><\/strong><\/h3>\n<\/li>\n<\/ul>\n<p class=\"p1\" style=\"text-align: justify;\">We only replace items if they are defective or damaged. If you need to exchange it for the same product, please send us an email at info@reinosdetaifas.com and ship your item to:<\/p>\n<p>Zitronbox Reinos de Taifas<\/p>\n<p>Calle Aneto N15 Nave A8<br>50410 Cuarte de Huerva<br>Zaragoza<\/p>\n<ul style=\"text-align: justify;\">\n<li class=\"p1\">\n<h3><strong><span class=\"s1\">Gifts<\/span><\/strong><\/h3>\n<\/li>\n<\/ul>\n<p class=\"p1\" style=\"text-align: justify;\">If the item were marked as a gift when purchased and shipped directly to you, you&#8217;d receive a gift credit for the value of your return. Once we receive the returned item, we will mail a gift certificate to you.<\/p>\n<p class=\"p1\" style=\"text-align: justify;\">If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will receive notice of the return.<\/p>\n<ul style=\"text-align: justify;\">\n<li class=\"p1\">\n<h3><strong><span class=\"s1\">Shipping<\/span><\/strong><\/h3>\n<\/li>\n<\/ul>\n<p class=\"p1\" style=\"text-align: justify;\">To make a return, you should mail your product to:<\/p>\n<p>Zitronbox Reinos de Taifas<\/p>\n<p>Calle Aneto N15 Nave A8<br>50410 Cuarte de Huerva<br>Zaragoza<\/p>\n<p class=\"p1\" style=\"text-align: justify;\">You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, we will deduct the cost of return shipping from your refund.<\/p>\n<p class=\"p1\" style=\"text-align: justify;\"><span class=\"s1\">If you are shipping products for return, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.<\/span><\/p>\n<p class=\"p1\" style=\"text-align: justify;\"><span class=\"s1\">Please be prepared to wait up to five working days to receive an exchange.<\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_701505980 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  min-height: 300px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20856","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/reinosdetaifas.com\/eu\/wp-json\/wp\/v2\/pages\/20856","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reinosdetaifas.com\/eu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/reinosdetaifas.com\/eu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/reinosdetaifas.com\/eu\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/reinosdetaifas.com\/eu\/wp-json\/wp\/v2\/comments?post=20856"}],"version-history":[{"count":7,"href":"https:\/\/reinosdetaifas.com\/eu\/wp-json\/wp\/v2\/pages\/20856\/revisions"}],"predecessor-version":[{"id":22321,"href":"https:\/\/reinosdetaifas.com\/eu\/wp-json\/wp\/v2\/pages\/20856\/revisions\/22321"}],"wp:attachment":[{"href":"https:\/\/reinosdetaifas.com\/eu\/wp-json\/wp\/v2\/media?parent=20856"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}